<strong>SADRŽAJ</strong>

<strong>Riječ urednice doc. dr Selme Džihanović – Gratz</strong>

<strong>Doc.dr Selma Džihanović-Gratz</strong>
PROCJENA UTJECAJA PROPISA KAO INSTRUMENT BOLJE
REGULATIVE U INSTITUCIJAMA BOSNE I HERCEGOVINE
REGULATORY IMPACT ASSESSMENT AS AN INSTRUMENT FOR
BETTER REGULATION IN THE INSTITUTIONS OF BOSNIA AND
HERZEGOVINA ................................................................................... 7
<strong>mr. sci Merima Tanović</strong>
<strong> magistar uprave Refik Begić</strong>
FUNKCIJA UPRAVLJANJA LJUDSKIM POTENCIJALIMA U
KONTEKSTU REFORME DRŽAVNE SLUŽBE NA NIVOU FBIH
HUMAN RESOURCES MANAGEMENT FUNCTION IN THE
CONTEXT OFPUBLIC SERVICE REFORM IN FEDERATION OF
BOSNIA AND HERZEGOVINA........................................................... 27

<strong>mr. sci Adis Arapović</strong>
DEPOLITIZACIJA I MERITORNOST KAO AKSIOMI
REFORME JAVNOG SEKTORA
DE-POLITIZATION AND MERITOCRACY AS THE AXIOMS
OF THE PUBLIC SECTOR REFORM................................................... 45

<strong>Amel Delić</strong>
PREDUSLOVI REFORME UPRAVNOG POSTUPKA U
KONTEKSTU PRAKSI I STANDARDA E-UPRAVE
PRECONDITIONS OF THE ADMINISTRATIVE PROCEDURE
REFORM IN THE CONTEXT OF E-GOVERNMENT PRACTICES
AND STANDARDS.............................................................................. 67

<strong>Emina Trako</strong>
ISTRAŽIVANJE: KVALITET PRUŽANJA USLUGA – PERCEPCIJA
JAVNE UPRAVE OD STRANE GRAĐANA
RESEARCH: QUALITY OF SERVICE PROVISION – PUBLIC
ADMINISTRATION PERCEPTION BY CITIZENS ............................. 85

<strong>Zaključci i preporuke</strong> ............................................................................ 93

<strong>Dnevni red konferencije</strong> ........................................................................ 99