HOLJAN, A. .; MASNICA, S. . Strengthening the Communication Competencies of Civil Servants in Providing Public Services. Uprava, [S. l.], v. 13, n. 1, p. 27–40, 2022. DOI: 10.53028/1986-6127.2022.13.1.27. Disponível em: https://fu.unsa.ba/journal/index.php/uprava/article/view/177. Acesso em: 16 nov. 2024.