Čelik, Mirza, and Amer Omanović. “THE IMPORTANCE OF THE CONCEPT OF CUSTOMER RELATIONSHIPS IN THE SYSTEM TQM PUBLIC COMMUNAL COMPANIES IN BOSNIA AND HERZEGOVINA”. Uprava 9, no. 1 (June 21, 2018): 61–74. Accessed November 15, 2024. https://fu.unsa.ba/journal/index.php/uprava/article/view/114.