Čelik M, Omanović A. THE IMPORTANCE OF THE CONCEPT OF CUSTOMER RELATIONSHIPS IN THE SYSTEM TQM PUBLIC COMMUNAL COMPANIES IN BOSNIA AND HERZEGOVINA. upr [Internet]. 2018Jun.21 [cited 2024Nov.15];9(1):61-74. Available from: https://fu.unsa.ba/journal/index.php/uprava/article/view/114