UDK: 303.425.23:332.155:352:3.07(497.6)
Đevad Šašić1, Merima Tanović

ANALIZA EFIKASNOSTI I EFEKTIVNOSTI U UPRAVLJANJU JEDINICAMA LOKALNE SAMOUPRAVE U BOSNI I HERCEGOVINI ANALYSIS OF EFFICIENCY AND EFFECTIVENESS IN THE MANAGEMENT OF LOCAL SELF-GOVERNMENT UNITS IN BOSNIA AND HERZEGOVINA

Sažetak

Primjena savremenih menadžerskih koncepata postala je organizacijski prioritet, u privatnom i javnom sektoru. Dinamičan razvoj socijalnoekonomskog sistema potencirao je stvaranje različitih reformskih programa i modela, naročito za zemlje u razvoju. Bosna i Hercegovina, sa složenim državnim uređenjem i političkom nestabilnošću, u procesu tranzicije, suočena je sa sporom provedbom reforme javne uprave. Reforma javne uprave jedan je od ključnih preduvjeta za ulazak Bosne i Hercegovine u Evopsku uniju. S obzirom na kompleksnu organizacijsku strukturu javne uprave u Bosni i Hercegovini, efikasnost i efektivnost u radu i funkcioniranju potencijalno predstavljaju modalitet za unapređenje metoda rada organa javne uprave, što potvrđuje i Izvještaj Evropske komisije o napretku Bosne i Hercegovine kao i Izvještaj Svjetske banke o lakoći poslovanja za 2017. godinu. Pitanje efikasnosti i efektivnosti naročito su bitne za upravljanje procesima u manjim jedinicama lokalne samouprave, koje se susreću sa nedostatkom određenog stručnog osoblja i finansijskih sredstava. Svrha predmetnog istraživanja je teorijska analiza i empirijski uvid u primjenu savremenih menadžerskih koncepata (modela Novi javni menadžment) za unapređenje efikasnosti i efektivnosti u jedinicama lokalne samouprave, istražujući utjecaj i posljedice na poslovnu uspješnost, kao i na lokalni ekonomski razvoj. Empirijski dio istraživanja obuhvatiće promatranje primjene savremenih menadžerskih koncepata u jedinicama lokalne samouprave u Bosni i Hercegovini.
Ključne riječi: javna uprava, javna služba, reforma javne uprave, savremeni menadžerski koncepti, novi javni menadžment, lokalna samouprava, kvalitet pružanja usluga

Summary
The application of modern management concepts has become an organizational priority in the private and public sectors. The dynamic development of the socio-economic system has led to the creation of various reform programs and models, especially for developing countries. Bosnia and Herzegovina, with complex constitutional system and political instability, in the transition process faces a slow implementation of public administration reform. Public administration reform is one of the key preconditions for Bosnia and Herzegovina’s entry into the European Union. Considering the complex organizational structure of public administration in Bosnia and Herzegovina, the efficiency and effectiveness of work and functioning are potentially a modality for improving the methods of work of the public administration bodies, as confirmed by the European Commission’s Progress Report on Bosnia and Herzegovina and the World Bank Report on Business Ease for 2017. The issue of efficiency and effectiveness is particularly important for managing the processes in smaller local government units, which are faced with the lack of specialized staff and financial resources. The purpose of this research is theoretical analysis and empirical insight into the application of modern management concepts (New Public Management model) to improve efficiency and effectiveness in local self-government units, researching the impact and consequences on business performance as well as on local economic development.
The empirical part of the research will include observing the application of contemporary managerial concepts in local self-government units in Bosnia and Herzegovina.
Key words: public administration, public service, public administration reform, modern management concepts, new public management, local selfgovernment, quality of service delivery